How to Request Support - Audio Visual Services - University of Canterbury - New Zealand

How to Request Support

Audio Visual Services provides and maintains audio visual and video conferencing facilities in all centrally timetabled teaching spaces.  Support for staff in the use of audio visual technologies for learning and teaching is also available.

The first point of contact for all Audio Visual Services support is filling out a quick web form on Assyst.

This means your request or issue can be directed to the most appropriate staff.

For advice, or in case of a technical emergency

Telephone ext: 93222 (on campus)
Telephone: +64 3 369 3222 (off campus)
Walk in enquiries: 114 Ilam Road, from the Ilam Road facing-side of the building.

Our team

It takes a highly trained and experienced team, to implement and maintain solutions, that meet the needs of today and tomorrow.

There are a wide range of legacy technologies, cabling and set ups across UC. These include teaching, meeting and gathering spaces. It is only with many years of experience that these are also able to be supported and maintained.

The audio visual services available

  • The procurement, design, installation, and decommissioning of AV equipment in centrally-bookable teaching spaces
  • Design and procurement assistance of AV for non-centrally bookable spaces
  • Service, maintenance and repair of AV equipment in centrally-bookable teaching spaces
  • Manual Lecture Capture ('video recording') of teaching activities
  • Advice on Semi-automated Lecture Capture, in teaching spaces installed with Echo360 hardware
  • Loan of portable audio-visual technologies and equipment
  • Web and video conferencing facilities and support
  • Individual and group familiarisation and training in the use of teaching space technologies installed for teaching staff
  • Consultancy and advice on audio visual support for teaching
  • Checking and setup of technologies in teaching spaces
  • Telephone: + 64 3 369 3222
    Extension: 93222
  • 114 Ilam Road
    (access from Ilam Road)
  • University of Canterbury
    Private Bag 4800, Christchurch
    New Zealand
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